We aim to process and dispatch your order within 2 working days of receipt. If your order is a bespoke order (e.g. wedding favours) dispatch time will take longer to allow us to make your products but this will be discussed at time of order.
Delivery of your order can take 3-5 business days from the time of dispatch. Delays are occasionally inevitable due to unforeseen factors and may take longer during busy periods such as bank holidays and christmas. Candle Fusions shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Standard shipping will cost £3.50 for all orders under £20. An additional £1.50 will be charged for orders £20 and over. We aim to use Royal Mail 2nd Class for all orders under £40. Any orders over this value will be be charged a rate of £6.50 and sent via courier.
Whilst we make every effort to package items so that they do not get damaged, we do not have control over third party delivery services. Due to the fragility of the wax, wax products may crack or get small breaks in the packet during transit. This does not affect the product and all of the wax may be used in the burner. If you have any issues with your order or are unhappy with it please contact us by email to discuss. In the event that any of your items are received damaged (beyond what we class as cracking during delivery) we will need to see photographic evidence before we can issue you with the appropriate refund.
Please check your order and report any damage or discrepancies within 2 days of receipt.
Please ensure that you enter the correct delivery address during the ordering process. This will be the address we dispatch your order to and we cannot be held responsible for missing orders if the incorrect address was provided.
If you do not receive your order please contact us by email and we will be able to assist you.
We will accept returns on unused products that are in a resaleable condition up to 14 days from the date you recieve your goods. If you wish to return your goods please email us to let us know and then you have 14 days from this date to return the goods. Return postage is at the customers own expense - we do not refund this.
Custom/bespoke/made to order items are non refundable as these have been made to your individual requirements and are not resaleable.
Please securely wrap/box up the items you wish to return (along with a note of your name, order number, returned item list and reason for the return) and send to the address we provide you with.
Once we have received your returned item(s) we will check their condition and as long as there are no problems we will arrange a credit or refund. Refunds will be paid within 14 calendar days of us receiving the goods as per the consumer contracts regulations.
If the package is lost or stolen on it's way back to us, you are responsible for claiming compensation from the courier responsible. This is why you must get proof of postage when returning your items.
Items returned to us that arrive damaged or lost will not be credited or refunded.
If you have purchased items using a discount code these will be credited/refunded accordingly. If you have purchased items as part of an offer and only return some of the products, you will only be refunded for what you have returned, adjusted accordingly taking into account the offer.