Terms and Conditions
Last updated: 6 February 2018
By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old , that you have the authority/consent of your parent or guardian to do so.
We reserve the right to change these terms and conditions at any time. Changes will take effect from when they are posted on the website. It is your responsibility to read the terms and conditions on each occasion that you use this website.
We aim to keep our website up to date as best as possible. However, content on our site may be out of date at any given time, and we are under no obligation to update it.
2. Our products
When taking photographs of our products, we have made every effort to display the colours accurately. However we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Your Products may vary slightly from those images.
By purchasing our products, you agree to read the safety information on the website and the safety and CLP information supplied with the products. Candle Fusions is not responsible for anything that arises resulting from you not reading and following safety information and other general safety advice.
We work closely with our suppliers to source high quality ingredients, if any issues arise in relation to our products we reserve the right to launch an investigation with our suppliers.
We only supply products for domestic and private use. You agree not to use the products for any commercial, business or resale purposes, unless you are an agreed stockist and we have a contract with you. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
3. Ordering and Delivery
All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
Discount vouchers are only to be used on the products stated. We have the right to cancel any orders which do not use discount codes for the intended products.
Whilst we try pur best to keep our stock inventory up to date, if for any reason a product is out of stock we will contact you to discuss a substitution or a refund for that product.
We aim to process and dispatch your order within 2 working days of receipt. Delivery of your order can take 3-5 business days from the time of dispatch. .Delays are occasionally inevitable due to unforeseen factors and may take longer during busy periods such as bank holidays and christmas. Candle Fusions shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Whilst we make every effort to package items so that they do not get damaged, we do not have control over third party delivery services. Due to the fragility of the wax, wax products may crack or get small breaks in the packet during transit. This does not affect the product and all of the wax may be used in the burner. If you have any issues with your order or are unhappy with it please contact us by email to discuss. In the event that any of your items are received damaged (beyond what we class as cracking during delivery) we will need to see photographic evidence before we can issue you with the appropriate refund.
Please ensure that you enter the correct delivery address during the ordering process. This will be the address we dispatch your order to and we cannot be held responsible for missing orders if the incorrect address was provided.
If you do not receive your order please contact us by email and we will be able to assist you.
We will refund any payment in the unlikely event that products are unavailable or if we are unable to fulfill your order. We will contact you first to discuss this.
We will take all reasonable precautions to keep the details of your order and payment secure, but, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you through no fault of our own.
5. Returns and Cancellations
If you wish to cancel your order please contact us as soon as possible by email. If we have not dispatched your order we will refund your payment in full. If we have already dispatched your order you will need to follow the terms and conditions in our returns policy.
For our refund policy, please refer to our returns policy which is on our delivery page.
6. Copyright, trademark, material and content policy
You acknowledge and agree that all photographs, copyright, trade marks and all other material and/or content made available as part of your use of this website shall remain at all times owned by Candle Fusions. You are not permitted to use our material elsewhere unless you are a stockist and using this for marketing purposes. The content of this website (including text and images) may not be used elsewhere. If you wish to use any of our material and/or content please e,mail us to discuss.
Candle Fusions is a UK registered trade mark.
7. Rights you license
9. Contact Us
Please feel free to contact us with any questions. Please use the contact information on the contact us page on the website.
You may wish to keep a copy of these terms and conditions for your own records.